Case Study: Global Fintech LSEG/Refinitiv
Global fintech streamlines operations & accelerates growth…
With a worldwide footprint, having a connectivity team in a single, high-cost location was a problem. Full time hires in other regions were tried previously but failed. But inhouse team productivity was low and there was a major backlog of commercial work. The lack of senior-level dev-related expertise for strategic projects and handling production issues across multiple time zones also carried risk.
Customer Challenge
Sosuv established an offshore connectivity team. We began with a few resources, tailored to existing skills and experience and to fit the expected workload. High operational standards and rigorous SOPs were applied. As proficiency grew the client expanded the mandate and team size tripled. We now manage FIX setups globally and took on other strategic projects. Efficiency increases were also improved via process improvements and new automation tools.
Solution
Connectivity team output and productivity improved significantly, resulting in faster onboarding and go-lives and reduced backlogs. Initially hired to support the US team, Sosuv proved capable of handling all connectivity tasks, also taking over prod and response management outside the US time zone. This also proved cost-effective and improved
global coverage. The client then decided to offshore other tech
functions such as QA , Support and Development projects